For mybwt, responsible gaming is not just a box to tick. It is a value we uphold in every platform decision. We want our players to enjoy a fun experience — not one that becomes a burden. This page explains all the tools and resources we provide to help you stay in control.
All these tools are available free of charge to all mybwt members. You can activate and adjust them at any time through your account settings.
Set the maximum amount you can deposit per day, week, or month. This limit takes effect immediately and requires a waiting period to increase — protecting you from impulsive decisions.
When your losses within a set period reach the limit you have configured, the mybwt system will automatically block additional deposits until the limit period resets.
Set how long you can play in a single continuous session. When time is up, the system will notify you and offer the option to take a break before continuing.
Choose to suspend your account for anywhere between 24 hours and 6 weeks. During the break, you cannot log in, make deposits, or play — giving you the time and space to step back.
The most powerful option — close your account permanently or for an extended period. mybwt will not send any marketing communications to players who have chosen self-exclusion.
View a full record of your gaming activity, including total deposits, total wagering, and win/loss history. This transparency helps you make more informed decisions.
Login → Account Settings → Responsible Gaming → Deposit Limit. Select the period and enter the maximum amount. The limit takes effect within minutes.
Takes effect immediatelyLogin → Account Settings → Responsible Gaming → Loss Limit. Once the limit is reached, the system automatically blocks deposits until the period expires.
Automatic protectionLogin → Account Settings → Responsible Gaming → Session Limit. Choose a 30-minute, 1-hour, or 2-hour limit, or set your own.
Reminder deliveredLogin → Account Settings → Responsible Gaming → Account Break. Choose a period of 1 day, 3 days, 1 week, or up to 6 weeks.
Account suspended immediatelyContact mybwt customer support via live chat. The permanent self-exclusion process cannot be reversed by the player — a stronger layer of protection.
Cannot be self-reversedActivate periodic reminders that provide a summary of your session — how long you have been playing and your net wins or losses during that session.
Periodic remindersThe following questions can help you assess your relationship with gaming. If you answer "yes" to three or more, it may be time to speak with someone who can help.
Have you ever played longer or spent more than you originally planned?
Have you ever tried to chase your losses by betting more than usual?
Have you ever lied to someone close to you about how much time or money you have spent gambling?
Have you ever used money set aside for bills, food, or other necessities to gamble?
Do you feel anxious, irritable, or uneasy when you are unable to play?
Do thoughts about gambling interfere with your focus on work, family, or other responsibilities?
Many people play online as a form of entertainment — a way to unwind after a long day, or simply something fun to enjoy with friends. That is a healthy and normal use. Problems begin when gaming stops being entertainment and becomes a way to escape from difficulties, or when it starts to negatively affect your finances, relationships, and daily life.
Mybwt believes that players who play responsibly are players who will continue enjoying our platform for the long term. That is why we invest in responsible gaming tools and policies — not because we have to, but because we genuinely care about our players as people, not just numbers in a system.
Here are some simple guidelines you can follow before and during your time playing at mybwt:
Problem gambling can happen to anyone, but certain factors can increase a person's risk. This is not a personal failing — it is a combination of biological, psychological, and environmental factors.
Risk factors identified by researchers include high life stress, the experience of significant losses that drive the urge to chase them back, loneliness or lack of social support, and mental health issues such as depression or anxiety. Those with a family history of gambling problems may also be more vulnerable.
Problem gambling rarely affects only the person involved — it often has a real impact on partners, children, parents, and friends. If you are concerned about someone close to you, there are steps you can take.
First, try talking to them without judgment or shaming them. Choose a calm moment and be prepared to listen. Second, do not pay off their gambling debts — even with good intentions, this often allows the problem to continue. Third, seek professional support for yourself if needed — looking after your own wellbeing is equally important.
Remember that problem gambling is a serious but treatable health issue. With the right support, many people successfully overcome it and rebuild a healthy, fulfilling life.
Mybwt takes our responsibilities as an online entertainment platform operator seriously. Beyond the technical tools we provide, we also train our customer support team to recognise signs of problem gambling and deliver accurate information to players who may need help.
We actively monitor playing patterns and will reach out to players we identify as showing signs of concern — not to penalise, but to offer support and information about tools that can help.
Mybwt does not send bonus offers or promotions to players who have activated protection tools such as deposit limits or account breaks. We believe that a player's decision to manage their gaming must be fully respected.
Problem gambling rarely develops overnight. It usually starts with small signs that go unnoticed and worsens over time. Recognising these stages early can help you or a loved one get support before things become more serious.
You are playing more frequently than before. You find yourself thinking about gambling while elsewhere. You spend more time playing than you planned. This is a good time to activate the limit tools on your mybwt account.
You are chasing losses. You are hiding your gambling activity from loved ones. You feel uncomfortable or anxious when you cannot play. You are borrowing money to gamble or dipping into savings. Consider activating an account break and talking to someone you trust.
Gambling has caused serious financial problems, damaged relationships, or harmed your mental health. You cannot stop despite repeated attempts. Please activate self-exclusion on mybwt and seek professional help immediately.
You play within comfortable limits, never chase losses, and gambling has never affected your daily life. To stay in this category, keep setting limits and review your playing patterns regularly.
Register a free account and enjoy online entertainment on a platform that prioritises safety, fairness, and the wellbeing of Malaysian players.
Limit tools available · 18+ only · Play responsibly · 24/7 support